Out of Order: No camera (video capture devices) present on the system

  Troubleshooting
This article will guide you through troubleshooting an Out of Order message on the screen that states the camera is not detected.

This article will guide you through troubleshooting an Out of Order message on the screen that states the camera/video capture device is not detected.

 

If you ever get the Out of Order screen with the message stating no camera present, there are some basic steps you can try. Often, the most simple steps will be successful in getting the computer to once again recognize the camera. At rare times, additional steps may be needed. Lastly, if the camera is physically failing, then none of the steps will work, but we can at least determine this by first verifying all steps are done.

One hint that is very useful to know, is you can actually tap the screen of the Out of Order words, and bring up an onscreen keypad. From there, you can enter your admin shell passcode, and get to the admin console.

The Most Basic Steps


  • Tap the words on the screen and enter your passcode to get into the admin console.
  • From there, simply tap Power Options → Shutdown.
  • Once the screen goes black for 5 seconds or so, you can safe unplug the physical power plug from the outlet / power source.
  • Leave it unplugged for as long as you are willing to wait (2-3 minutes is fine).

The reason for this is by cutting off all power, the photo station’s computer memory will “forget” and allow the USB connection to “talk” once again. When ready plug the power cord back in, and if all things go well, you should be up and running with the take-photo screen.

The Intermediate Steps


If the basic steps do not work and the Out of Order message appears again, do the basic process again but this time add some additional steps.

  • After the photo station powers on and takes you to the Out of Order screen again. Tap the words and enter your passcode to get to the admin console.
  • Tap on Config Tools → Configure Camera. This brings up the Microsoft LifeCam software. Often, simply running this program will trigger the camera to work once again.
If the camera shows up then you start the iSnap again and it should work on the take-photo screen. Depending on which model iSnap you have, the camera may appear upside down on the Lifecam software.

If the camera shows up then you start the iSnap again and it should work on the take-photo screen. Depending on which model iSnap you have, the camera may appear upside down on the Lifecam software.

 

If the camera still does not work, you will get one of these results:

You camera is likely physically unplugged. Simply open the back panel and plug/re-seat the USB connector.

You camera is likely physically unplugged. Simply open the back panel and plug/re-seat the USB connector.

 

If getting an initialization error, try to unplug & plug a few times. If no success combine this with the full power cycle steps (See advanced steps below).

If getting an initialization error, try to unplug & plug a few times, waiting a few seconds between each step. If no success, combine this with the full power cycle steps (See advanced steps below).

 

MS Lifecam black screen no error displayed

If getting an empty screen, try to unplug & plug a few times, waiting a few seconds between each step. If no success, combine this with the full power cycle steps (See advanced steps below).

 

Advanced Steps


If the basic and steps do not work, try once more with the full steps and longer wait times.

  • Properly shut down the photo station.
  • Unplug the power cord from power source.
  • Unplug the camera USB from the computer inside the head unit.
  • Wait 10 minutes.
  • Plug the camera USB back in.
  • Plug the power cord to start the photo station up.
  • If Out of Order, go to the admin console.
  • Bring up the MS lifecam software.
  • If need be, plug and unplug camera and see result.

If no success after all that, check to see that the camera software driver is functioning normally.

  • Access Config Tools → Command Prompt
  • Type in mmc devmgmt.msc and tap enter.
  • Tap on Sound, video and game controllers section.
  • Tap on Studio – Microsoft LifeCam
This screen indicates no issue with the driver. If a problem here is found, uninstall and re-install the MS Lifecam driver.

This screen indicates no issue with the driver. If a problem here is found, uninstall and re-install the MS Lifecam driver.

 

Possible Physical Camera Failure


If no steps work and the driver is functioning normally, there is indication that the camera is starting to fail.

If possible, take the trouble to test the camera on a different, known-good Windows computer with the MS lifecam software installed. If the camera experiences the same issue on the different computer, then the camera will likely need to be replaced.

Contact iSnap support to find out warranty information and/or non-warranty replacement options.

2 thoughts on - Out of Order: No camera (video capture devices) present on the system

  • Very impressive technology ~ although currently the unit at the Claridge Hotel in Atlantic City, New Jersey is not working… can’t seem to engage anyone there to reactive it.

    Maybe from your vantage point, you can?

    Thank you!!!

    • Thank you for your interest in us Gerry!

      Yes, we are aware of the issue at Claridge Hotel, and are working out a solution for them.

      We apologize if you were not able to try out the photo station while there. Hopefully you will visit them again after we get them up and running.